Please note for the protection of clients’ and staff welfare during the COVID-19 situation:
Arranging. There are 3 ways we can arrange a funeral with you, depending on practicality and preference.
- The safest way to arrange the funeral is remotely by telephone. A member of staff can also come to your door by appointment to deliver and collect any signatures required.
- We can see clients at our branches in a socially distanced environment.
- If you wish us to visit you at home, then we will ask you to confirm that you will observe social distancing and wear a mask for the safety of our staff, who will in turn be wearing masks as well.
Viewing. All suspected and confirmed COVID-19 cases will require your loved one to be placed into a coffin with the lid closed. There will be no viewing of your loved one.
Services. We recommend services be kept to close family and friends only. Our funeral directors will be advising participants to observe social distancing etiquette as per government guidelines. As far as numbers allowed for a service are concerned, currently this is varied depending on venue. We believe that this will change on an ongoing basis. We suggest that all clients be prepared for the numbers permitted on site to be clarified on the day before the service.
We understand how upsetting the situation is for our clients and their families. We will do our utmost to support and guide you through to the service so your loved one has the best send off possible.